In The News

- MRWeb.com, January 25, 2008

Online research software firm Confirmit has posted a 68% increase in revenue for the final quarter of 2007, including 38% organic growth. The Q4 total of $12.8m includes $2.5m consolidated revenue from the acquisition of MR software firm Pulse Train.

- b-eye Business Intelligence Network, January 7, 2008

Gary Schwartz discusses how Confirmit's Feedback Management software enables organizations to gather actionable intelligence and gain insight into their businesses through customer, employee and industry feedback.

- CustomerThink.com, December 31, 2007

It's been one of the most interesting years in a long time, whether you look at Customer Management from an enterprise, customer or technology perspective. Here are my personal picks for the top stories of 2007, counting down from 10.

- Bank Technology News, December 2007

There's much to admire in Egg's marketing machine, how it quickly gathers and implements client feedback. The trouble Citi confronts is whether the service translates into profits.

-  1to1 Magazine, December 3, 2007

Timing is everything, especially in cross-selling efforts. British company Airmiles doesn't "sell" anything, but the company does rely on engagement and connecting its customers with the right products and services at the right time. The travel loyalty program, which is owned by British Airways, offers rewards redeemable for everything from hotel reservations to car rentals. Customers earn miles through British retailers like supermarket Tescos, department store Lloyds, and Shell gasoline stations.