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Automated survey gets an attitude adjustment, revealing customer satisfaction levels

- Manufacturing Business Technology, November 1, 2007

In any service industry, getting timely input from customers can pave the way for future strategies and long-term goals. Enterprise feedback management (EFM) software offers another way to study, track, and measure customer attitudes.

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Getting the most out of staff satisfaction surveys

- CallCentreHelper.com, September 2007

Are you talking to your staff on a regular basis to find out what they want and need from their jobs?
If you’re only speaking to them once a year, you could be losing out on valuable information and losing your staff to boot, says Gary Schwartz

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