Some might argue that First Call Resolution (FCR) should be top of the agenda in the call center environment but traditional Key Performance Indicators (KPIs) are not always the best way to measure customer experience excellence.
In 2010, there is no excuse for keeping your marketing insight languishing in a silo, away from your core business processes.
Trends Influencing Customer Experience Management Software Functionality
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Confirmit Customer Nationwide Autocentre has been named Customer King by Real Business. In designing the award, Real Business hopes to bring a treasure trove of ideas to improve customer service.
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