Farmers Insurance Group Honored in CIO 100

Farmers Insurance's use of Confirmit has seen it ranked in CIO Magazine's CIO100 for 2010. Farmers Insurance's feedback management system tracks agent and customer interactions.

Built on Confirmit's online-feedback platform, Farmers' Voice of the Customer program, which is run by three staffers, randomly pulls 600 call center tickets every day to gauge agent satisfaction with the support Farmers provides them. Dissatisfaction may trigger follow-up sessions with the agent or result in changes to training and procedures.

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