Calling It Quits
- Destination CRM, August 1, 2008
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.
Keeping employees motivated is important in any environment, whether it be in a roundtable discussion with executives, among battle-weary troops, or on the court with an underperforming basketball team. If you can't get your employees or coworkers excited about working for you or with you, many of those uninspired workers are going to leave to find happiness (and a paycheck) elsewhere.
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