Bellview Fusion: Maximizing Response Rates

Bellview Fusion has been designed to maximize response rates, make data collection faster and more efficient, and provide simpler survey management and reporting. It has solid foundations in award-winning software and meets the complex needs of today’s Market Research industry.

Market Research agencies are able to choose the version of Bellview Fusion that is most suitable to their needs, dependent upon the scale and complexity of the surveys they carry out.

Users of the traditional Bellview Fusion solution can take advantage of its flexible call and sample management system, which can be used to move respondents seamlessly between CATI and Web data collection methods.

By being able to gather all data in one place, no matter how it is collected, numerous possibilities exist for improving the respondent experience. For example, the respondent is able to choose how to complete the survey and can swap methods at any time during the interview, providing more choice and therefore increasing the likelihood that the survey will be completed. If the respondent changes from one method to another, they will be taken back to the point in the survey where they left off, so there is no need to redo questions.

The integrated approach of Bellview Fusion also has benefits for the survey research process, including:

Survey only needs to be set up once, in one location.

Web and CATI survey data is automatically in the same format - no need for further recoding or data processing.

Display different text depending on the interviewing mode.

All respondents for a given study are managed as one group by the supervisor, providing better control and a simpler management process.

Reporting can be done on a whole survey without having to integrate Web and CATI surveys.

Only one data record per respondent exists, no matter how many times they change between modes during the survey.

All data is stored in the same location, providing simpler and faster data analysis and reporting options, as well as clearer performance statistics.

Bellview Fusion Enterprise Edition users can take advantage of the combination of hundreds of features from our successful single-mode data collection solutions. This highly-scalable system is the first professional mixed-mode solution to collect data via the Web, CATI, and CAPI. The complete system can be installed on a minimum of two servers, but can scale both up and out wherever necessary to an unlimited number of servers to provide as much capacity, resilience, and failover as required for top-end solutions.

This unique system delivers a range of benefits to Market Research organizations, including:

Complete fault tolerance - 24x7 availability with no single point of failure.

Comprehensive and seamless support for moving between all three data collection modes.

Extensible and programmable - can fit into a wider workflow process, integrating with Field and Panel Management systems.

Offers researchers the widest range of field options while maintaining tight control at the center.

Helps address the issue of declining response rates by allowing respondents to participate in the mode most convenient to them.

Delivers industry-leading scheduling and sample control.

Reliable - thousands of man hours dedicated to the system's development and testing, and thousands of tests run on loading and stress testing the system.

Tight integration with Confirmit Pulsar Web to deliver feature-rich, real-time analysis and reporting.

Bellview Fusion: Maximizing Response Rates

Bellview Fusion has been designed to maximize response rates, make data collection faster and more efficient, and provide simpler survey management and reporting. It has solid foundations in award-winning software and meets the complex needs of today’s Market Research industry.

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