Enterprise Feedback Management for Business Banking

Today, Commercial Banks organize on both a product and regional level. While there is likely one individual who owns the responsibility and authority to manage a particular account, the nature of global business dictates that many of your employees will interact with many of your clients - every day.

Confirmit Enterprise Feedback Management (EFM) software allows you to measure, monitor, and react to changes in clients’ attitude at key ’Moments of Truth’ throughout their relationship with your business.

From the beginning of the relationship through initial financing activities and raising of capital, to M&A activity, you’ll learn:

• Your customer’s level of satisfaction.
• The likelihood that they will recommend your company to their colleagues and their network.
• The issues most important to your clients when choosing business banking vendors.

Complementing the Key Performance Indicators (KPIs) you may already measure, with Confirmit EFM you can create a dashboard that delivers the Key Attitudinal Indicators™ (KAIs) for a forward-looking view of the leading indicators into your business.

KAIs link your transactional data with customer feedback for a Balanced Scorecard, to augment the KPIs you already monitor.

Confirmit’s Enterprise Feedback Management software provides the following benefits:

• Increase in customer acquisition due to an increased understanding of how to turn clients into advocates.
• Increase in retention due to a deeper understanding of the drivers of engagement.
• Increase in number of transactions per account due to the enhanced trust you build with your customers.
• Greater insight into and control over the entire customer relationship, by region or product function.

Learn more about KAIs and how Confirmit EFM will improve performance in the areas that matter most to you:

• Beyond KPI - 'Key Attitudinal Indicators™' for your business.
• Confirmit EFM for customer facing operations.
• Confirmit EFM for your employee programs. 
• Confirmit EFM throughout your Product/Brand Lifecycle.

Download fact sheet:

• Business Banking: Enhancing Performance by Listening to Customers