Feedback Management across your Enterprise

According to Gartner, "some organizations have discovered they are using more than 100 different surveying and feedback tools across their enterprise, with little or no coordination of the data."

Does your organization have different feedback collection processes being administered by multiple survey software products (and all with separate data silos)? This results in very complex and compartmentalized tasks for your team, who support this activity and technology.

Sound familiar?

Confirmit EFM enables you to create automated, consistent, and efficient practices across your entire business. With the Confirmit platform you can proactively solicit and report on customer and employee feedback with greater efficiency, ensuring that dissatisfied customers are managed appropriately, and all on a single, scalable platform suited to your needs.

Benefits of Confirmit EFM for your Feedback Management processes include:

Improved control of communications, ensuring that customers are contacted according to a set of global business rules.

Increased quality control and efficiency, with a standardized best practice across the organization, based on question libraries and the use of templates that are customized for ‘look and feel’ .

A scalable and robust platform that delivered over 97 million completed surveys in 2007, and over 300 million since its launch, with exceptional security that drove one major US bank to require third parties, who perform research on their behalf, to use Confirmit.

Learn more about KAIs and how Confirmit EFM will improve performance in the areas that matter most to you:

Beyond KPI - 'Key Attitudinal Indicators™' for your business.

Confirmit EFM for customer facing operations.

Confirmit EFM for your employee programs.

Confirmit EFM throughout your Product/Brand Lifecycle.

Feedback Management across your Enterprise

According to Gartner, "some organizations have discovered they are using more than 100 different surveying and feedback tools across their enterprise, with little or no coordination of the data."

Technology Audit of Confirmit

Confirmit News

Learn More